Return & Refund Policy
At PreciousDrops, we strive to provide our customers with the highest quality jewelry made with precious gemstones. We understand that sometimes a return or refund may be necessary, and we are here to assist you with our hassle-free return and refund policy.
Returns
If you are not completely satisfied with your purchase, you have 30 days from the date of receipt to request a return. To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with all tags attached, and in its original packaging.
To initiate a return, please contact our customer service team at info@preciousdrops.co.uk. They will guide you through the return process and provide you with a return shipping label, if applicable.
Please note that any items returned without prior authorization or not meeting the eligibility criteria will not be accepted.
Refunds
Once we receive your returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method used for the purchase.
Please allow up to 10 business days for the refund to be reflected in your account. The exact timing may vary depending on your bank or credit card company's processing time.
Exchanges
If you wish to exchange your item for a different size, color, or style, we recommend initiating a return and placing a new order for the desired item. This will ensure the fastest processing and delivery of your new item.
Exceptions
While we strive to accommodate all returns, there are certain items that are non-returnable:
- Perishable goods, such as food, flowers, or plants
- Custom products, including special orders or personalized items
- Personal care goods, such as beauty products
- Hazardous materials, flammable liquids, or gases
- Sale items or gift cards
If you have any questions or concerns about the eligibility of your item for return, please contact our customer service team for assistance.
European Union 14-Day Cooling Off Period
If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, without providing a justification. The same eligibility criteria mentioned above apply to these returns.
For any further questions or assistance regarding our return and refund policy, please contact our customer service team at info@preciousdrops.co.uk. We are here to ensure your complete satisfaction with your PreciousDrops purchase.